Refund policy

Here’s a website-ready Return & Refund Policy for Luxe Naturals:

Return & Refund Policy

Effective Date: 06/19/2026
Business Name: Luxe Naturals
Website: www.myluxenaturals.com

At Luxe Naturals, we care about the quality of our products and your experience with our brand. Because our products are personal-care and beauty items, please review our return and refund policy carefully before placing an order.

All Sales Are Final

Due to the personal-care nature of our hair and beauty products, all sales are final once an order has been processed, shipped, opened, used, or tampered with.

For health and safety reasons, we do not accept returns or exchanges on opened, used, or partially used products.

Damaged, Defective, or Incorrect Items

We will gladly review your order if you received:

A damaged item
A defective item
The wrong product
A missing item from your order

To request help, please contact us within 48 hours of delivery at:

Email: myluxenaturals@gmail.com

Please include:

Your full name
Your order number
A clear photo of the item
A clear photo of the packaging
A short description of the issue

Once reviewed, Luxe Naturals may offer a replacement, store credit, or refund depending on the situation.

Refunds

Refunds are only issued for approved cases involving damaged, defective, incorrect, or missing items.

If your refund is approved, it will be returned to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Shipping fees are non-refundable unless the issue was caused by Luxe Naturals.

Exchanges

We only replace items if they are damaged, defective, or incorrect. We do not offer exchanges for scent preference, change of mind, product texture, or personal preference.

Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been processed, fulfilled, or shipped, it cannot be canceled.

Lost or Stolen Packages

Luxe Naturals is not responsible for lost or stolen packages once the carrier marks the order as delivered.

Please make sure your shipping address is correct at checkout. If your package is lost, stolen, or misdelivered, please contact the shipping carrier directly to file a claim.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to Luxe Naturals because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the package.

Product Sensitivity

Everyone’s hair, scalp, and skin may react differently to natural ingredients, fragrance, oils, herbs, and botanicals. We recommend reviewing ingredients before purchase and doing a patch test before full use.

We do not offer refunds for allergic reactions, scalp sensitivity, scent preference, or results that vary from person to person.

No Guaranteed Results

Luxe Naturals does not guarantee specific hair growth, scalp improvement, or individual results. Results may vary based on hair type, scalp condition, routine, consistency, and personal factors.