Terms of service

Effective Date: 06/19/2026
Business Name: Luxe Naturals
Website: www.myluxenaturals.com

Welcome to Luxe Naturals. By accessing our website, purchasing our products, or using our services, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. Overview

Luxe Naturals provides hair care, loc care, and beauty products made for external use. By placing an order through our website, you confirm that you are at least 18 years old or have permission from a parent or guardian to make a purchase.

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Continued use of our website means you accept any updates.

2. Product Use Disclaimer

Our products are intended for external use only. Please read all product descriptions, directions, and ingredient information before use.

Luxe Naturals products are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary depending on hair type, consistency of use, scalp condition, product routine, and other personal factors.

Before using any product, we recommend doing a patch test. Discontinue use immediately if irritation, redness, itching, burning, or discomfort occurs.

The FDA explains that cosmetic claims have limits, and cosmetic products are not approved by FDA before going to market; cosmetic companies are responsible for truthful claims and product safety.

3. Ingredients and Allergies

Luxe Naturals may use natural ingredients, botanical ingredients, oils, fragrance, herbs, and/or plant-based materials. Even natural ingredients may cause sensitivity or allergic reactions in some individuals.

Customers are responsible for reviewing ingredients before purchasing or using any product. If you have allergies, sensitive skin, scalp conditions, medical concerns, are pregnant, nursing, or purchasing for a child, please consult a healthcare professional before use.

4. Product Information

We do our best to display product descriptions, images, sizes, colors, scents, and details as accurately as possible. However, we do not guarantee that all product images, colors, packaging, or descriptions will appear exactly the same on every device.

Because our products may be made in batches, slight variations in color, scent, texture, or appearance may occur. This does not mean the product is defective.

5. Orders and Payments

By placing an order, you agree that all information provided is accurate, complete, and current. Luxe Naturals reserves the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, inventory issues, or misuse of promotional offers.

All prices are listed in U.S. dollars unless otherwise stated. Prices may change at any time without notice.

6. Shipping and Delivery

Orders are processed and shipped based on our current processing times. Once an order has been shipped, Luxe Naturals is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or events outside of our control.

Customers are responsible for providing the correct shipping address at checkout. If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees.

Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, sellers must have a reasonable basis for shipping within the promised timeframe, or within 30 days if no timeframe is given. If shipping is delayed, the customer must be notified and given the option to agree to the delay or cancel for a refund.

7. Lost, Stolen, or Damaged Packages

Once a package is marked as delivered by the shipping carrier, Luxe Naturals is not responsible for lost or stolen packages. Please contact the carrier directly for delivery issues.

If your product arrives damaged, please contact us within [48 hours] of delivery with your order number and clear photos of the damaged product and packaging. We will review the issue and determine whether a replacement, or store credit is appropriate.

8. Returns, Refunds, and Exchanges

Due to the personal-care nature of our products, all sales are final once products have been opened, used, or tampered with.

We may accept returns or exchanges only for items that are damaged, defective, or incorrect due to an error on our part. To request help with an order issue, contact us at [myluxenaturals@gmail.com] within [24] of delivery.

Shipping fees are non-refundable unless the issue was caused by Luxe Naturals.

9. Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been processed, fulfilled, or shipped, it cannot be canceled.

10. Promotional Offers

Discounts, promotional codes, sales, bundles, and special offers are available for a limited time and may be changed or discontinued at any time. Promotional codes cannot be applied after an order has already been placed unless Luxe Naturals chooses to make an exception.

Promotions may not be combined unless clearly stated.

11. Wholesale, Bulk, and Custom Orders

Wholesale, bulk, private label, or custom orders may have separate terms, pricing, turnaround times, and payment requirements. These orders may not qualify for standard promotions, returns, or cancellations.

All wholesale and bulk sales are final unless otherwise agreed in writing.

12. Intellectual Property

All content on this website, including product names, logos, photos, designs, text, graphics, branding, and other materials, belongs to Luxe Naturals unless otherwise stated.

You may not copy, reproduce, resell, modify, or use our content, product photos, branding, or designs without written permission.

13. User Comments, Reviews, and Testimonials

By submitting a review, testimonial, photo, video, or comment to Luxe Naturals, you give us permission to use, repost, share, or display that content for marketing, website, social media, or promotional purposes.

We reserve the right to remove or refuse content that is offensive, false, misleading, inappropriate, or violates the rights of others.

14. Prohibited Use

You agree not to use our website or products for unlawful, harmful, abusive, fraudulent, or unauthorized purposes. You may not attempt to interfere with our website, steal content, misuse discount codes, commit fraud, or violate any applicable laws.

15. Limitation of Liability

Luxe Naturals is not responsible for any direct, indirect, incidental, or consequential damages related to the use or misuse of our products, website, or services.

Customers are responsible for using products as directed and determining whether a product is suitable for their personal needs.

16. No Guaranteed Results

While we believe in the quality of our products, Luxe Naturals does not guarantee specific hair growth, scalp improvement, texture changes, or other results. Results vary from person to person.

Customer testimonials and reviews reflect individual experiences and do not guarantee that every customer will have the same outcome.

17. Privacy

Your use of our website may also be governed by our Privacy Policy. We respect your privacy and use customer information only as described in our Privacy Policy.

18. Governing Law

These Terms of Service are governed by the laws of the United States and the state in which Luxe Naturals operates, without regard to conflict of law principles.

19. Contact Information

For questions about these Terms of Service, orders, or product concerns, please contact us:

Luxe Naturals
Website: www.myluxenaturals.com
Email: [Insert Business Email]
Location: [Insert City/State if desired]